In response to the letter dated 18 March 2011: “Moet nie jou vrou stuur om ‘n voertuig lisensie te hernu nie”, the Municipality wrote:
Thabazimbi Municipality would like to humbly request all community members to report ill treatment that are done to them by whoever is supposed to provide municipal services to them to relevant Managers within the Municipality. The Municipality is open to service all residents without favour. We are the leading Municipality offering quality services in the most economic, affordable, equitable and sustainable manner. Working together we can do more.