Pay your municipal bill at post office

THABAZIMBI – The Thabazimbi Local Municipality and the South African Post Office have entered into an agreement in May 2005 that will provide for payment of municipal services at all the post offices countrywide by the residents of Thabazimbi.
This agreement is a result of the decision taken by the council in February 2005 to utilise the SA Post Office outlets throughout the country for payment of services. This decision is important for the municipality and the community of Thabazimbi in the following respect:
The community will not rely on municipal offices only to pay for services; pay points for services will be made all over the country at all the SA Post Office branches and service delivery in this regard will be more accessible even on Saturdays.
This method is a new method in payment of services and accounts and is used by many companies and municipalities across the country. This decision has been taken by the council in the best interest of the community.
Residents will not have to queue for long hours at municipal light and water counters to make payments. The municipality has also resolved that should this service be well received and utilised by residents, the same service could be extended to ‘Easy Pay’ at major retail stores like Pick ‘n Pay and Shoprite Checkers.
This decision fits in well with the principles of Batho Pele which place people first with regard to service delivery. It demonstrates the willingness and the commitment at this council to investigate better ways and methods for omproved service delivery.
The South African Post Office is presently preparing to put in place or install a system that will allow for this arrangement to be implemented without hassles. As soon as the SA Post Office has put the necessary measures in place to render this service, the public will be duly informed.
The municipality is confident that this service will be fully utilises. This forms part of the municipality’s efforts to reorganise its client services function to respond to the needs of the community much better. Already some staff members, cashiers and secretaries who handle public queries received a two day training in SA Host programme developed by the South African Tourism.
This programme aims to inculcate a culture of friendliness and building relationships with clients. Further training of other staff members will be undertaken and ensure that workers are geared towards improved service delivery and are more user friendly.